Network Quality & Trouble Ticket Analyst

Dear All,

We are urgently looking for 2 Network Quality & Trouble Ticket Analysts to work in Kuwait on a 6 Months Project.

A job description can be found below.

If this is of interest, please send me urgently the following:

1. Updated CV in MS Word Format
2. Availability Date
3. Required Rates in US$/HOUR

Note: The Customer will provide 1 flight in and 1 flight out of the project. The Customer will provide Accomodation, and will assist with Visa.
Rates are paid in US$/HOUR. You will be paid directly by the Customer into your bank account, tax-free.

Looking forward to your feedback,

Best regards,

David C. Delbecq
MEA Group Manager
david.delbecq@tanint.com
Tel: +971 4321 65 25




Job Title : Engineer, Network Quality & TT Analyst

Department : Network operations center, (Technology Division)

Educational Qualification: Engineering Bachelor degree or Diploma

Experience:
- 3-6 years experience in 3G / HSDPA /GSM/EDGE Radio network of
Cellular technology;
- Basic Knowledge / functionality of packet core network is essential ;
Good understanding of terms Latency /Throughput / PDP context Activation.
- Very good knowledge of MS Office applications like Excel, Access
- Should have conducted drive test before and familiar with
RF-testing tools
- Should have expert on GIS application such as MapInfo.
- Strong analytical skills
- Fluent in written and spoken English language
- Should have experience on customer visits and TT handling

Principal Accountabilities:
§ Collect and classify the trouble tickets coming from Customer care /
Helpdesk in appropriate category.
§ Produce and analyze the trends for the TTs with respect to the
Network elements like Node-B, RNC, and 2G vs. 3G etc.
§ Co-relate TTs with Network outages / major known issues / ongoing
planned activities/ HSDPA UEs.
§ Raise the flag for certain category in case of major network issue is
suspected based on TTs with appropriate analysis
§ Suggest the TTs for Customer questionnaires and visits.
§ Communicate with customers to get more technical information required
in order to clarify, decide and narrow down the nature of issue.
§ Maintain the records with appropriate feedback and solutions
§ Produce report on daily and weekly basis on Summary of trouble
tickets
§ Run the signaling traces and analyses in order to capture basic
information.
§ Co ordinate with other departments for essential network information
and TT follow-up.